Complaints Procedure

James Pendleton Estate Agents are dedicated to providing the highest level of service to our clients and we appreciate all feedback about your experience with us.

If you have a complaint that can’t be resolved verbally with the Consultant or Manager of the office that you are dealing with then you can write to either our Managing Director Ewen Bunting our Lettings Area Director Sarah Legge, or our Property Management Director Chris Crampsie.

Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within fifteen working days.

If you remain dissatisfied with the results of this investigation then you should write to our Directors who will continue the investigation and a written statement will be sent to you expressing James Pendleton Estate Agents final view. This final letter will also confirm that, if you are still dissatisfied, you are entitled to refer the matter to the Property Ombudsman within twelve months for a formal review.