• Celebrating 15 years of
    sharing property with people

  • Marcilly Road SW18

    £924,950

    23
  • Hazelbourne Road SW12

    £460 pw

    12
  • IS THE OPPORTUNITY TO BUY RIGHT NOW?

    "Softer house prices will have a restorative effect on
    the London property market long term"

    Lucy Pendleton in City AM

  • Lucien Road SW17

    £1,199,950

    25
  • Trinity Road SW17

    £485 pw

    22
  • DON'T GET MAD
    GET MANAGEMENT

    taking the stress out of letting your property

  • Queenstown Road SW8

    £595,000 - £960,000

    22
  • Lynn Road SW12

    £420 pw

    12
  • VIEWPOINT SW11

    £544,950 TO £1,100,000

    LUXURY 1, 2 & 3 BEDROOM APARTMENTS

  • Londoners face longer journeys to work as high house prices soar.

    London house prices push buyers to a new belt of towns and cities.

  • Overstrand Mansions SW11

    £1,700,000

    24
  • Ballantine Street SW18

    £750 pw

    23
  • An Angel
    on your doorstep...

    Making moving into and maintaining your
    property trouble free and heavenly

    #mypropertyconcierge

Regulating Bodies


The Property Ombudsman came into being on 1 May 2009. Formerly, the Ombudsman for Estate Agents (OEA), the name change was made to reflect the broader jurisdiction in relation to complaints we are now able to deal with, e.g. Sales, Lettings, commercial and overseas.

The Ombudsman for Estate Agents (OEA) Scheme was established on 1 January 1998. The Scheme is open to all those firms of estate agents with a principal, director or partner who is a member of the National Association of Estate Agents (NAEA) or Royal Institution of Chartered Surveyors (RICS); to all corporate estate agents, defined as those who are subsidiaries of a bank, building society or insurance company, or are themselves quoted on the Stock Exchange and to other estate agents who are sponsored and seconded by existing member agents. From June 2006, the OEA extended its services to Lettings and Property Management agents.

By dealing with a Member of the TPO, the public may be confident about the agent's approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK.

With effect from 1 October 2008, all estate agents are required to register with an Estate Agents Redress Scheme that has been approved by the Office of Fair Trading (OFT) and which investigates complaints against estate agents. The TPO is one of the schemes approved by the OFT.

Many estate agents have in addition agreed to follow the TPO Code of Practice for Residential Estate Agents, approved by the OFT under its Consumer Codes Approval Scheme. Estate agents signing up to this Code of Practice are required to provide additional consumer protection that goes beyond that required by the law. They can be recognised by the joint TPO/OFT approved code logos which they display. Registered agents, who do not voluntarily accept the Code of Practice obligations of the OEA Scheme, are not entitled to show the OFT approved code logo.

Lettings and property management agents who join the TPO also subscribe to the Code of Practice for Letting Agents. We are currently seeking approval from the OFT under its Consumer Codes Approval Scheme.

The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents who have joined the TPO and consumers who are actual or potential buyers or sellers or landlords or tenants of residential property in the UK. The Ombudsman is a member of the British and Irish Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents and reports directly to the TPO Council which has a majority of non-industry members.

The Ombudsman's role is to reach a resolution of unresolved disputes in full and final settlement and, where appropriate, he will make an appropriate award of financial compensation or other action for example make an apology. Therefore, if you feel that you have been disadvantaged by the actions or inactions of a TPO member, you have access to an independent dispute resolution service and can be certain of receiving a fair and reasonable judgment of your complaint.

We are a member of a money protection scheme.

To find out more about the Property Ombudsman visit tpos.co.uk/. To speak to one of our team click here for details of your closest office.
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Help to Buy
Lucy Pendleton to give insight into the recent November 2017 House Price Index.
James Pendleton is an amazing company. They have been a big part of me winning a bronze medal in Rio 2016 and have been so supportive with all my achievements, which wouldn't have been possible without them. They have given me so many opportunities, I am privileged to be associated with such fantastic people who give so much back to the local community.

Aaron
Having recently rented my property through James Pendelton, I can't recommend them highly enough. They walked me through the process and found me amazing tenants. From the first contact they were professional and informative. Thank you to Jacob, you were amazing. Thank you also to the Angel Department who, after realising I needed safely certificates, sorted everything out for me and made sure I had everything in order.

Giles
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