James Pendleton Estate Agents are dedicated to providing the highest level of service to our clients and we appreciate all feedback about your experience with us.
Should you wish to send a testimonial about your experience please email your Consultant directly.
If you have a complaint that can't be resolved verbally with the Consultant or Manager of the branch that you are dealing with then you can write to our Sales Director Ewen, firstname.lastname@example.org
or our Lettings Area Manager Sarah, email@example.com
Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.
If you remain dissatisfied with the results of this investigation then you should write to our Directors who will continue the investigation and a written statement will be sent to you expressing James Pendleton Estate Agents final view. This final letter will also confirm that, if you are still dissatisfied, you are entitled to refer the matter to the Property Ombudsman
for a formal review.