Simon and Hilary SW4
We were very satisfied with Pendleton's handling of our recent flat sale. We worked with Marie and David and found both of them helpful, reliable and efficient and would be very happy to work with Pendleton's again.
In the latter stages we worked mainly with Marie whom we found consistently energetic, lively and sympathetic to the constant fluctuations in the whole process! Thanks again to you both.
Tom Corcoran SW2
I wish to thank you for the wonderful service that you have provided me with over the years You have always been most courteous and helpful in my dealings with you. I would like to applaud you and all your team at James Pendleton for your excellent service.
Penny and Danny SW18
We have recently sold our family house in Wandsworth through James Pendleton. We are extremely pleased with the service this family run estate agent offered. After a slow start to viewings, Sophie arranged for 10 of the sale negotiators from a different offices, to visit our property to get a real feel for its qualities. This strategy significantly improved the process of matching prospective buyers to view our house. Within 6 weeks ( despite the Election and Brexit) we accepted an offer on our house. Bella and Katherine continued to provide excellent client services and support to exchange of contracts. We would recommend James Pendleton to friends and family unreservedly. Thank you so much for making one of the most stressful processes in one's life as least stressful as possible.
David was absolutely wonderful finding us a new house in Clapham. I would highly recommend using James Pendleton to find you a new home. Really useful being showed houses late in the evening to fit around work schedules and early mornings also. Thank you!
I recently used James Pendelton to sell a property, they were great from the start. Really knowledgeable about the market and the area. Their attention to detail and communication throughout the process was perfect, nothing felt like too much effort and I felt well looked after. I would use them again in the future and recommend them.
I used James Pendleton to help me find my flat and I'm so pleased with the service I continue to receive. We found the welcome pack really helpful with useful information on the local area - I thought this was a really nice touch. I also cannot praise the Angel Service enough, a genius idea and the team are always so kind and efficient. Thank you.Manu SW4
Thank you to Lee Pendleton and the team at James Pendleton. I though letting my house would be stressful and take time but this is far from the case with James Pendleton. Not only did I achieve the figures I wanted but they found great tenants with speed and efficiency. James Pendleton are a breath of fresh air and I would not hesitate to recommend them. Thank you again.
Greg Elliot SW4
I recently rented from Bryony Floyd at James Pendleton in Clapham Common
and I must comment on how quick and easy the rental was. It was all very simple from the get go and the communication was very efficient. Very pleased with the new place and would recommend to anyone looking in the area!
Having recently rented my property through James Pendelton, I can't recommend them highly enough. They walked me through the process and found me amazing tenants. From the first contact they were professional and informative. Thank you to Jacob, you were amazing. Thank you also to the Angel Department who, after realising I needed safely certificates, sorted everything out for me and made sure I had everything in order.
James Pendleton is an amazing company. They have been a big part of me winning a bronze medal in Rio 2016 and have been so supportive with all my achievements, which wouldn't have been possible without them. They have given me so many opportunities, I am privileged to be associated with such fantastic people who give so much back to the local community.
Looking for a house in London is never easy because there's so much competition and it can be so expensive. Luckily we worked with Dave Cruise at James Pendleton. He was so patient with us, taking us to loads of properties and dealing with our fussy demands.
As a property developer, search agent and landlady, I have dealt with James Pendleton a lot over the last few years. On the development side, they are always on hand to give friendly advice on 'what the market wants'; on the search side, they listen to what my clients requirements are (they don't bombard me with unsuitable properties) and on the property management side, they excel in taking the stress out of any day to day issues. I wouldn't hesitate to recommend them to anyone.
We recently secured our new place for rental through Bryony Floyd at James Pendleton and I have to say she was extremely helpful. Not the usual 'salesy' agent, she was very consultative and guided us throughout the process. She really understood our needs (this would seem basic but generally hard to find) and managed our expectations in every viewing and gave us a full overview of what we needed to know. She seemed to have a great understanding of the market, availability and demand. I would highly recommend!
After being frustrated with other agents and their lack of response, I turned to James Pendleton for advice. I was impressed from the start, that they returned calls quickly, helped me when I was getting anxious about my sale, and generally did everything I expected an agent to do for their fee. I don't normally write reviews, but this time felt they were worthy of praise. This time I am delightfully surprised how effortless it has been. Would definitely recommend and use them again.
I started renting through James Pendleton a little over a year ago and recently renewed my tenancy. From the start James Pendleton were by far the best agents I had come across in London. My boyfriend and I had recently moved to the south west and we didn't know the area well, but our lettings consultant and his team offered great advice and we found the perfect flat for our needs. We love the area and the consultants themselves are locals so their advice was well founded. Property management have been super helpful since we moved in and again when we were renewing our lease. Anyone who has tried renting in London knows how stressful and tiresome it can be but James Pendleton took all that away! I would highly recommend them!
I have been using James Pendleton's letting service for my property in SW2. The service they provide is a lot better than any other agent in south west London. I highly recommend my letting consultant, Bryony. She is very friendly and has excellent knowledge of the area. Finding good tenants is as hard as finding a good landlord and I can 100% trust Bryony. She was able to find potential tenants for me in less than 2 days and explained to me in detail about each potential tenant to help me make the right choice. The service I use is the full management service and the team keeps me updated about the status of my property, including routine visual inspection and letting me know if there is anything that needs to be improved. I feel I can fully rely on James Pendleton and I am extremely happy with their service.
Kirsty & Benjamin SW11
We can't express our gratitude enough on how wonderful your employee Molly has been. We are two Australians who have been looking for a property with no clue on how the English market works! Even though we didn't get the house we wanted, Molly was super informative, welcoming, honest and quite simply one of the nicest and professional property managers we have dealt with. Thank you for opening our eyes to the world of London properties!
Just a quick note to say that David has been a real pleasure to work with and has consistently gone above and beyond the call of duty. When things seemed to be difficult between the solicitors he handled things exceptionally and kept everything moving forward.
Looking forward to completing on Wednesday and I will certainly look to work with David and James Pendleton again in the future if and when I look to move.
Dear Sophie, thank you so much for getting us over the line on our exchange in SW12. You have been an absolute star dealing with us, the buyer and our solicitor. I realise you were going above and beyond the call of duty and spent a huge amount of time and effort getting it all sorted and we will be forever grateful. I know frustrations have got the better of us from time to time but you have always managed to keep things moving in the right direction. Thank you.
Thank you both for handling the sale of my flat so expertly.
I felt in safe hands from the initial valuation which was fair and realistic through each process until completion. I appreciated the regular updates and being informed when viewings were taking place and the feedback thereafter.
I will certainly recommend your company in the future.Harriet SW11
I would just like to extend my gratitude to your excellent team aiding me through the purchase of my first home (including Courtney who showed me and my family the flat numerous times at the drop of a hat!). I must however, make special mention of Sam Rosenburg.
He ensured an efficient and professional purchase and what's more, kept me informed every single step of the way. More so than my own solicitor! His knowledge and sensitivity towards the whole situation was just impeccable, he never left me wondering about anything at all and was avilable to me and my solicitor at all times. Sam was also a friendly, reassuring voice during an incredibly stressful time and my parents and I agree, my purchase wouldn't have gone through successfully without him. He has been invaluable.
I just wanted to thank you for all that you did to achieve the sale of the flat in Wandsworth Common
. You were consistently available, communicative and effective - far more than has been my experience with other estate agents. You managed the sales process and our expectations with clarity and openness and we always felt that we were in good hands.
We do not have any plans to sell other properties in London in the foreseeable future but if we did, we would not hesitate in asking you to do it for us, and furthermore will be happy to recommend James Pendleton to anyone who asks our advice.
I wish to thank you for your very much valued help in respect to the sale of our property in Fulham, on behalf of my mother in law, for whom I have acted as solicitor.
In my 35 years in property law I have only rarely encountered agents who actually go above and beyond what is necessary to secure their commission. By contrast, your preparedness to undertake all sorts of extra functions, including holding (metaphorically!) my elderly in-law's hand, reading meters, popping round personally to offer reassurance as to the process and, not least, your ability, calmly, and painlessly, to problem-solve was very much appreciated.
I wish I had more properties for you to sell - but unfortunately, at present, do not!
I wanted to drop you a note as my experience with James Pendleton for the second time now has been absolutely fantastic.
As a business owner myself, I understand the importance of customer service and efficiency and my recent purchase in Balham simply couldn't have been smoother. Largely thanks to Tom's professional manner, enthusiasm, intelligence and balanced way of dealing with what could have been a fairly tricky situation.
Tom carefully negotiated the deal on my behalf which meant that I achieved the purchase I was looking for before the Stamp Duty deadline and on top of that managed to bring lawyers, vendors and myself to completion of sale - from first viewing to transfer of funds within 7 days. On top of that the subsequent introduction to Charlotte who has also been brilliant in finding me tenants within the following 2 days has meant that by next Saturday the flat will be up and running with a new tenancy agreement.
Steve & Jess SW17
We recently sold our property through your estate agents based in Wandsworth and were dealing with Jamie Winn. We just wanted to tell you how impressed we were with him. We are aware your agency tends to deal with larger and more expensive properties than the one we were selling, but this did not deter Jamie in his effort and hard work in making the deal happen.
We have bought and sold a number of properties over the last few years and this has hands down been the best experience we've had. He's been a pleasure to deal with, has provided almost daily updates and despite a number of complications he has always been positive and personable.
Jamie is a great representative of your company, and we would gladly recommend you to others based on our experience.
We thank Jamie and James Pendleton!
I'd just like to say what a thoroughly professional and pleasant young man Courtney is and how he made the whole process - which wasn't easy- as stress free as it could be.
Courtney is a credit to your company and his character will take him far. I'd have no issues in recommending your company to friends and colleagues and indeed will use you when I come to move on.
William was a great help in our flat hunting... he was obviously different to the other agents we were in touch with. After a quick chat, I was sure he knew what we were looking for and he helped us with some viewings that were very close to what we had in mind for our home. My partner and I very much appreciated his honest opinions and suggestions with regards to different properties.
Tom and Kirsty SW6
Dear Sam, what can we say? You have been an absolute legend! True professional and a proper gent! Thank you so much for everything, we really do appreciate it.
Tom was excellent from start to finish. He was professional, honest, friendly (with a good sense of humour), highly organised, and demonstrated excellent skills as a mediator/ negotiator. Tom provided valuable insight into the end-to-end house buying process (and potential pitfalls), and worked hard to ensure an extremely fast completion. We thoroughly enjoyed our experience with both Tom and James Pendleton, and will definitely be employing their services when we decide to sell our flat in the future!
I never thanked you enough for the time you spent with us last month. We were very impressed with the way you and other colleagues of yours at James Pendleton conducted business and wonder, once we have exchanged, if you would be interested in putting the house in the market for rent on our behalf.
Just wanted to take a moment to mention that Lindsey has been a great help getting me settled into the apartment! She coordinated with the building and contractors to get my shower fixed right away and she's really gone out of her way to help me get the apartment furnished! I greatly appreciate it, as I just moved here from the U.S and haven't a clue as to where to go for things!
I'm as weary of estate agents as the next person and I am not really one to leave online reviews, good or bad... but I have to say that Tom (and the JP team) were excellent in helping along the process of us purchasing our family home & hence this note. Tom was straight forward, fair and very good at communicating. For once, it didn't feel like we were being taken for a ride with only the vendors interests being considered by the estate agent. We requested quite a bit of access to the property through the purchase process, with architects, structural engineers and builders and Tom was very accommodating and helpful with all of this. We were very happy with the "after sale" service too that was offered and would recommend Tom and his team to anyone buying or selling in the Clapham area.
Thanks very much for helping us get there smoothly today, sorting out the contractors and taking the readings. It has been incredibly helpful while we have been away from the property. We have been really impressed with the support we have received.
Sara, David and Charlotte SW12
Tom was very helpful from the outset, from picking us up at Clapham Junction to view a number of flats and to guiding us through the purchase of the property we finally chose. He was always quick to respond to any queries we had. His colleague Ewan was also helpful when Tom was away. Laura from the James Pendleton Angel Department also offers a very good after purchase service. We would not hesitate to recommend them.
I gather from a recent email from our new tenant that you have been incredibly helpful in settling him in, steering him in the right direction for furnishings etc and dealing with any of the normal teething problems with a new build development. Thank you very much for being so efficient. We are really impressed as some of the issues we weren't even made aware of until they had been sorted out completely. Also, a massive thank you to Hana who had the rather stressful job initially of getting all the paperwork sorted with our tenant in the first place and ensuring that he understood the difference between a deposit, rent, a bank transfer and a standing order. Got there in the end. Happy Landlord! Sounds like you have gone above and beyond.
Josh and Debra SW12
Steve and Rachelle, Just wanted to drop you a quick note to say thank you so much for finally helping us sell 76b Hearnville Road. I think we would all agree that this has been a full on marathon and we are both really grateful for your energy, passion, perseverance. You have both been an absolute pleasure to work with and we are both very happy that JP homes sold this in the end. Steve, you really went above and beyond what we expected on numerous occasions!
Steve, Many thanks for your help over the last two months. You have always been incredibly professional and personable throughout the whole process. It has been a very frustrating exchange process but I have appreciated your proactivity and calm advice throughout. We have now bought and sold through James Pendleton, and based on the service I received from Steve, we will look to use again in the future.
We wanted to drop you a quick email to say how thoroughly impressed we have been with Tom Hewitt. Tom has worked so hard to find us a property to rent, in what seems to be a competitive lettings market. He worked out exactly the sort of property that we were looking for, and only showed us places that matched our criteria. So many other agencies have been showing us properties in the hope that we would like them even though they weren't within our search criteria, just so that they could let out flats that they had on their books. However, it felt as though Tom was working for us as customers and we came to trust his judgement completely. It was also refreshing that although he stayed in touch with us on a regular basis and kept us up to date throughout our search, he didn't hound us in a sales sort of way like other agencies have been doing. We were very happy when he found us our ideal property last week and we wouldn't hesitate to recommend Tom and, as a result James Pendleton, to friends.
Rosi and Tris SW6
We are writing to express our appreciation and thanks for the incredible service we have received resulting in the successful sale of our flat in Fulham, via your Fulham office and under the capable hands of Sam Bickley. From the first phone call, Sam proved himself personable, professional, realistic and clearly prepared to do his utmost to make the sale happen. Our sale was not straightforward, in that we had a very tight deadline to work to, but thanks to Sam and his team this has now happened and at a satisfactory price. Sam obviously had a good knowledge of the market, did not suffer fools and led us to the right buyer within a week of putting the house on the market. We had no doubt that he was always acting in our interests and on top of that, he made himself available at all times. Once the offer had been accepted, he checked in regularly and kept following up, and certainly did not take the sale for granted. He was a vital link in the sales process. Sam is a great estate agent as well as a really nice guy and we wish him luck. He is a credit to your company. We only wish we could find someone like him to help us sell our property here in Switzerland!
I wanted to drop you a brief and belated note in reference to the brilliant service and support I received from one of your agents: Tom Harvey. Tom and I must have seen over 30 properties together, he understood what I was looking for and patiently encouraged me until I found the place that is now mine. In the end, I didn't bother doing any viewings with other agencies as I found they didn't listen as well to what I was looking for, and eventually gave up on me! I felt I received the same attention as someone buying at the top of the price range. I would recommend the brand to others, and not hesitate when choosing an agent when it is time for me to sell and upgrade!
Alex and Rosina SW17
Dear Ewen, We wanted to get in touch to thank the whole team at James Pendleton for the extremely efficient, quick, professional and friendly manner in which our recent purchase was carried out. Particular praise and thanks has to go to Dave Standeven who was absolutely superb throughout the whole process - from the viewing process where he really was the only estate agent out of the many we were working with to take the time to learn exactly what we liked and didn't like, right through to the offering process, exchange and finally completion yesterday. He couldn't have made the whole process easier, nor been more patient with our many viewings of the flat, and we would have absolutely no hesitation in recommending him, and all at James Pendleton.
Kate and Ellie SW4
To Peter, I don't know if we would have got to this conclusion without you. In fact I'm sure we wouldn't. You have kept the ship afloat and brokered between both parties so well. I am so grateful to have had you on our side. Whenever I sell a home I'm calling you!
Hi Steve, It was good to meet you this morning. I'd just like to take this opportunity to let you know that of all the agencies we dealt with, James Pendleton were by far the best, in terms of volume and quality (and accuracy) of properties, and also the people that we dealt with throughout, and had it not been for a very good deal with our prospective new place, we'd have probably pursued a few of the places you have sent through. I'll certainly be recommending you to anyone I know who is on the lookout.
Zara, Many thanks for the e-mail below and for your help with the move. I would like to take the opportunity to say what a pleasure it has been dealing with James Pendleton in all aspects of my purchase. All the agents I dealt with were very responsive and the communication was excellent, particularly from Nick Bridger. They were actually instrumental in progressing the purchase. The extra touches like the Angel service, the parking advice and the congratulatory cupcakes were lovely. I would not hesitate to choose James Pendleton to handle a sale/purchase on my behalf in the future and the experience was significantly more pleasurable than the sale of my previous flat through a different agent. I actually felt like a person rather than a fee!
Hugh and Lynn SW4
Dear Kiri Now that the storm of activity at the time of our transaction has died down I want to thank you for your help throughout. You assisted us through the entire process and did a lot to make sure that we had all the necessary information. Whilst it seemed to take a long time we were delighted that it has been successfully concluded. We will be renting it out shortly and having had such a good experience with JP we are going to put it with your firm. Thank you for your help.
Hi Lucy, I wanted to send you a note to say how fantastic Sarah has been for our flat search. We have seen a lot of flats and have struggled to find anywhere that we like that would also take my dog. Sarah really listened to our requirements and lined up three flats for us to see yesterday. We would have offered on all of them! Sarah's communication with us in the lead up to the viewings has been really proactive and she kept in contact regularly We are super excited about our new property and are hoping it goes through smoothly. Thanks Sarah!
Sarah, Thank you for your e-mail. Your colleague Jill was very helpful and the cupcakes were a nice touch (and delicious!). I will be in touch if I need any help or your key holding service. Very impressed with James Pendleton. I will certainly be looking to you to sell the property in the future.
Phil and Christina SW12
Dear Lee and Lucy. I dug out your details on your website because we wanted to thank you for looking after us in an unparalleled, professional and friendly manner during our recent house hunt. Tom Harvey introduced himself to us, promised to look after us and I must say he absolutely kept his word for the next few months. He not only clearly understood what we were looking for but educated us very quickly on the complexities of this crazy market. His communication, whether by phone, text or email was always excellent both in timing and quality and to be honest he shone like a bright star when compared to the bunch of other estate agents that we inevitably had to make contact with. We will certainly recommend you to family, friends and acquaintances who are seeking to buy or sell and we will use you again at the earliest opportunity
Kirsten and Jon SW18
Dear Rachelle, We both just wanted to say a big thankyou to you for all of your hard work pushing through the sale of our flat and ensuring we didn't lose out on our house. Without your tenacity I am quite sure the chain would have fallen apart. Thank you for pulling out all the stops for us-it made a big difference.
Tim and Sarah SW4
Steve, I wanted to take the time to thank you for the excellent level of service you demonstrated during our search for a property in Clapham. Out of all the agents we dealt with, you were by far the most proactive in showing us opportunities in the area. You were also the most receptive and sensitive to our needs and, although negotiations only broke down during the latter stages of the process we were sorry that we could not do more with you. You are a credit to the JP team and we wish you all the success for the future.
I recently had the great pleasure of dealing with Steve Cook from your Northcote Road office. Steve was very prompt in contacting us, extremely professional and just generally very friendly and helpful. I'll certainly be referring any friends and family that come to the area to Steve, and will most definitely contact him first next time we need a new place to live. Thanks Steve!
I got a good feeling at James Pendleton from first interactions; the staff were local savvy, but I also got the impression that they took responsibility upon themselves and delivered a very personal service: basically a 'small estate agent feel' from a large one; exactly what I was looking for. I wanted to highlight Sarah Welby as offering outstanding service levels. As someone that has owned and managed a variety of fast-growing SME environments, I know how difficult it is to retain high levels of customer service, whilst keeping that go-getting attitude. She marries the two very successfully and is a credit to the firm: exactly the person you want turning up on your doorstep (instead of the impersonal, obviously transaction-oriented people who normally arrive). She really 'owned' the property for us very capably.
Hi Suzie I would like to thank you and Christian who showed me round the other flat, for your help. In all honesty you have both been the nicest estate agents I have come across and believe you me there have been many!
David Lilley SW11
Lucy, thank you for all your help in the sale of Lindore Road - I very much enjoyed dealing with you and your team and would not hesitate in recommending you.
Thanks so much Zara- so helpful. The angel keys would be perfect, we will definitely take you up on that offer. We are so excited to move and have been very impressed with the whole JP team - so thank you for your continued help.
As you know Sarah Legge has been helping us find a flat, and felt I needed to mention to you how helpful she's been. The service she has provided us has, genuinely been consistently to the highest level. For example, one of the specific things we've experienced with Sarah and not with other Letting agents I've dealt with is passionately taking into account what we're looking for with every viewing. We know that we will gain something with every visit Sarah takes us on; whether it be to see a potential flat or to evaluate what's out there, and certainly would never be a wasted effort. She's been appropriately honest with us on various things, and as I should again mention, this has been from day one. We would like to remain with Sarah as our agent and I've made an arrangement with my current landlord who's allowing us to stay until Sarah and JP find us a new place.
April & Alex SW12
I would like to raise your attention to Maria Louis of the Clapham South office
. Maria helped my husband and I find a rental flat in Clapham South. Not only did Maria listen to our requests, but she made a sincere effort to show us properties that she thought we might like. We would like James Pendleton to know that Maria Louis is a fantastic asset to the organisation.
Alex and Lisa SW4
Dear Lee and Lucy, We asked for your details from Tom Harvey, who along with his team, but special thanks go to Tom, went over and above to progress our very trying and complicated sale. We wanted the sale to be concluded by Christmas and thanks to tireless effort by your team, at a time when everyone else was going to parties, we got to exchange literally the day before Christmas Eve at 5pm. We completed literally just after New Year, again right on holiday time - so again showing dedication to the cause! We really did genuinely feel like we were in this together, and our agent was pushing as much as we were, during a very stressful sale and want to thank you for the hard work and personal service and to say that we will be recommending James Pendleton to all our friends.
Hi Moe, Thanks again for your help, both Sara and I were very impressed by the level of professionalism and would certainly recommend James Pendleton in the future.
Jane and David SW6
Dear Tom, A belated thank-you letter to say how impressed we were with your skills in this purchase - you were really good at following up calls, always checking up on things - no detail too small - and chasing up both seller and purchaser. We appreciated your good manners and communicative style.
I would like to say how impressed I am with James Pendleton and David Standeven who was handling our sale. He was extremely helpful, efficient, replied immediately to phone calls and emails and did a brilliant job. I am now dealing with your Angel Department - what a fantastic idea - 2 incredibly efficient and lovely girls ! Thank you James Pendleton. Please pass on my best regards to David - you have found an excellent negotiator.
Morna H SW6
Dear Nic, Just to say a huge thank you for all your efforts on our behalf. Everything is now in hand and so hopefully by June next year I will be enjoying my new flat. It was a real pleasure dealing with you. Thank you again.
Zoë D SW4
I just wanted to let you know what a great job Emily has done in regards to the selling of our flat (46 Clarence Avenue). We've had some very demanding buyers and she's managed to keep the whole thing moving with professionalism. She is a great member of your team.
Hi Rebecca, Just to say thank you very much for all you did to make my purchase of the flat go so smoothly. I am looking forward to being a resident again of Elsynge Road.
The service we received during the sale of our home from David and the team at James Pendleton could not have been more professional. Every stage of the sale process was managed impeccably and our complicated transaction was kept afloat by their persistence and organization. From the outset, they exceeded viewing expectations. We were hugely impressed with how they presented the house and provided detailed feedback on each occasion. After a short time they landed multiple offers and a final bid we were more than happy to accept. JP really came into their own during the sale / administration process. They were the stand out, solutions orientated agents within the chain and the transaction would not have completed without their management. I could not have been more pleased with our experience and would go out of my way to recommend David and his team.
David at JP was extremely professional and a pleasure to deal with through our whole transaction. From our initial meeting everything was run very efficiently and nothing was too much hassle and we were importantly kept up to date with all viewings, feedback and he also provided some helpful pointers to prep before viewings. We have now both purchased and sold using JP and we would definitely go back to them for any further transactions!!
Tom, Just wanted to let you know I am now all settled in and delighted with the flat. Many thanks indeed for all your hard work and help making the process run as smoothly as possible. I've been very impressed with James Pendleton's service.
Just wanted to say how brilliant Rebecca has been throughout my sale and purchase process. I particularly wanted to pass on how good my solicitor thought she was - rare praise indeed!
Katherine Freeman of James Pendleton Estate Agents demonstrated extensive professionalism throughout the my property searching and subsequent purchase. Katherine initially took the time to carefully select the properties which would meet my requirements. Subsequently, Katherine kept me up-to-date at regular intervals during exchange process and would promptly deal with any of my queries. Whilst the above may sound like standard practice, I've all too often come across agents that do not follow such an approach. It was also a pleasant touch for James Pendleton's 'Angel Department', which offers a complimentary post-acquisition service, to take gas and electric meter readings in advance of my key collection. The team also gave me an extremely useful pack, containing important details in relation to the property purchase, including telephone contacts for utility providers, the property management company, council tax bandings and nearest hospitals etc. Overall the agency delivered a brilliant experience
It couldn't have been a more stress free experience. The initial contact with Pendletons was confidence inspiring. In stark contract to other agents they were attentive, quick to respond and managed viewings with our tenants without a hitch. The advice on price and what works were needed was very helpful and a special mention to the Angel Department for cleaning and removing all of the unwanted furniture. The best part is that as we live in Scotland it was all managed from a distance to the point where we didn't even need to come down to London once. Brilliant!
Thomas Morrison SW11
Will, I have greatly appreciated your advice and patience in taking me round various properties over the last fortnight, and I have been very impressed with your honesty and your clear determination to get the right result for me rather than just for your bottom line. I think that's a rare trait nowadays in a sales-driven market and I really do value how you did your best to get me what I was looking for.
Hi Zara, Many thanks for your note and instructions relative to the Angel Keys system. Much appreciated. It is indeed a great service that you offer.
Tim, thank you for all your hard work in getting this sale completed, good job done, big thank you, you've been great through out the whole process.
We completed the sale of my flat on East Hill this morning - something that would not have happened without David's considerable efforts throughout an arduous process. This sale was in short a nightmare - a function of an incomplete freehold transfer on a recent preceding sale within the same building; a defective lease and the need to exchange within the last tax year. David was tenacious and sharp throughout; negotiating well, providing great advice and getting his hands dirty where necessary. All with good humour and a smile. Not bad considering he was becoming a father in his spare time. I would definitely use David's services again and have no hesitation in recommending him to friends and colleagues.
Kate and Oli SW18
Oli and I wanted to thank you and Rachelle for all your help in securing the sale of our flat. You were a diamond in the rough in what was otherwise not a very nice process.
James Pendelton and Tom Harvey were excellent. They sold the property extremely quickly and were in regular contact with us. They know the trade, work hard for you but aren't too pushy, come across as honest and sincere which in this business is rare. They delivered 100% of what they said they would. I would recommend them to friends and family alike!
Lucy Gray SW18
I was very happy from the start to finish with James Pendleton. Very professional, and easy manner. They presented my flat very well and had good internet coverage. During the viewing process they were very good at communicating and giving me appropriate feedback when needed. They secured a good level of offers for me and helped advise on the best buyer to proceed with. They also recommended a very good solitor and broker who i my self would be happy to receommend and continue to use. The sale went through in a straight forward and relatively quick time frame. Utterly delighted with their performance and would defininiely reccomend to anyone selling in the area.
Nicola and Andrew SW4
Thank you very much for all you help in finding the property, co-ordinating the purchase process and getting the transaction across the line to meet our timetable. We appreciate the extra mile that you went to. We are delighted with the flat and are confident that it will be a solid investment. The Angel facility is an excellent service, which we shall be making full use of this week and will be incredibly useful for us going forward.
I just wanted to e-mail to thank you for all your help and hard work with the sale of my flat. It was pretty painful at times and you've been brilliant and I'm not sure we would have got there without you.
The moving process for me was painless. I was out of the country and left it entirely to your team and as far as I understand there were no issues at all so that is perfect. Given that it was a move out and move in on the same day I am very impressed that it went so smoothly. You guys have also done a great job on renting another one of my properties 30 b Lynn Road this week.
Lee, Lucy, I just wanted to drop you a quick line to compliment your Wandsworth Common team. All have been very personable, efficient and have gone beyond the call of duty in my opinion. I shall be recommending the team to all friends & clients in the area. Sophie in particular has managed to close the deal, which became increasingly frustrating for all parties, with efficiency, was increasingly affable & a joy to deal with during a stressful time.
Dear Lee and Lucy I am writing to commend your staff at the Clapham Common
branch, at 10 The Pavement SW4. Through their assistance, I bought a house in Turret Grove and sold mine in Lillieshall Road. So well oiled was their operation that I actually bought, sold and moved in ten and a half weeks. At times Tom, Ross and Charlotte were involved. These three, indeed the whole office, were welcoming and helpful. Messages, whether by phone or email, were always followed up. I wish to particularly praise Peter Clarkson, who dealt with the whole operation both calmly and effectively. The way he handled my potential purchase and discussed process in the early days meant that I was happy to hand over the selling of my large house. He was always available, by phone or email, and was prepared to discuss any concerns I had with clarity. At no stage did I feel there was a conflict of interest between my concerns as a vendor and purchaser and his responsibilities with his other clients in the overall equation. In addition, he worked well with my solicitor when chasing my vendors in order to ensure completion. Thus, at what is a known to be a stressful activity, I consider that Peter himself, and the way his office operates, ensured that the stress was minimum. As someone who had been involved with mentoring and appraisal over many years, I consider it important that such excellent performance should be noted.
May I commend you for the JP Angel system you have set up. Upon exchange of Contracts I was contacted by Zara Salih, at the Balham Office
, who provided me with much information that was of assistance, including useful advice and contacts. In particular she was most helpful on the day of exchange and ensured that matters progressed smoothly. I wish to comment on both this service and in particular the calm way Zara dealt with and smoothed over what had seemed to me a major problem.